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FAQs

How do I get the latest Festival information?

The health and safety of Festival attendees is our number one priority. Attendees will be subject to all applicable federal, state and local safety precautions in place at the time of the event. In addition, TCM may, at its sole discretion, implement additional safety precautions to be determined. Mandatory compliance for Festival attendees could include, among other requirements, mandatory masking, social distancing, capacity limits, negative test results verification, and/or proof of vaccination. As we continue to monitor best practices and adhere to any required safety measures, we will release a more detailed plan closer to the Festival.

In addition to screenings of classic films—including new restorations of landmark films—in legendary Hollywood venues, Festival attendees have the opportunity to attend “meet and greets” with TCM guests, shop for classic film memorabilia, and enjoy panel discussions with experts on all aspects of film and the history of Hollywood. Best of all, you’ll be in the company of people from around the globe who, like you, love classic film and want to share this experience with others who feel the same way.

Passes will be available for Will Call pick up at the Hollywood Roosevelt Hotel beginning Wednesday, April 20th. The 2022 Festival will officially kick off in the early afternoon of Thursday, April 21st. The last official Festival event(s) will begin in the evening on Sunday, April 24th. In order to get the full four-day experience we recommend those traveling to Los Angeles for the Festival book their return travel for Monday, April 25th.

2022 TCM Classic Film Festival passes are exclusively available for online purchase. During the Citi exclusive presale running from 10am ET Tuesday, November 16, 2021 through 10am ET Thursday, November 18, 2021 pass purchases are exclusively available through citientertainment.com. Beginning at 12pm/noon ET on Thursday, November 18, 2021 Festival passes may be purchased via the Festival website, TCM.com/festival. Note: 2022 Festival passes are not available for purchase via phone. You must be at least age 18 to purchase a pass. Passes may be used by individuals age 13 and older. For more information on Festival passes, click here. As a symbol of our excitement to reunite with Festival fans in Hollywood, TCM is offering a special one-time Early Bird discount window to those fans who purchase their 2022 TCM Classic Film Festival passes by 5pm ET on December 10, 2021.

Credit cards are the only form of payment accepted for advance pass orders (we accept MasterCard, Visa, Discover, and American Express). Mail orders will not be accepted.

The ideal way to experience the Festival is by purchasing one of the four levels of passes. Festival passes offer the best chance of getting into the movies that you want to see and are the only way to attend special events, panels, Club TCM and receptions. Pass supplies are limited, so be sure to sign up for the Festival email at the bottom of our website, to receive pass sale information as it is announced. Those who wish to attend the Festival without purchasing a pass may do so by purchasing individual screening tickets on a standby basis, when available. Please note that some screenings may not have any individual tickets available. Individual tickets are not available to Opening Night Red Carpet Gala, Poolside, or Club TCM events. For more information on individual tickets, click here.

As pass inventory is limited, we highly recommend you purchase your pass as soon as you are sure you plan to attend. If passes remain unsold at the start of the Festival, those passes may be available for walk-up purchase. For more information on Festival passes, click here.

The Palace Pass is the perfect pass for those seeking a weekend filled with watching classic movies. It gives three-day, Friday, April 22 – Sunday April 24, 2022, access to screenings at every venue except the TCL Chinese 6 Theatres multiplex and Club TCM. This pass does not grant entry to the TCL Chinese 6 Theatres multiplex, Club TCM events or official parties/receptions at any time. This pass does not grant entry to any screening venues prior to Friday, April 22.

One-day passes are not available.

Walk-up tickets for individual events will be sold on a standby basis immediately prior to the show at the venue box office for that event. We recommend that you arrive a minimum of 30 minutes prior to the event if you plan on purchasing individual tickets, as passholders will have priority entry. For particularly popular programs passholders may want to arrive earlier. Please note that some screenings may not have any individual tickets available. Individual tickets are not available to the Opening Night Red Carpet Gala, Poolside, or to Club TCM events. For more information on individual tickets, click here. Note: all Festival attendees are subject to mandatory compliance for Festival COVID-19 protocols which could include, among other requirements, mandatory masking, social distancing, capacity limits, negative test results verification, and/or proof of vaccination. As we continue to monitor best practices and adhere to any required safety measures, we will release a more detailed plan closer to the Festival.

While passholders are seated before any individual ticket purchasers and receive admission until house capacity is reached in the venue, a pass does not guarantee seating. As TCM wants to offer our passholders as much flexibility as possible in their Festival experience, all seating is general admission. This means there may be occasions when more passholders choose to attend one specific screening than others. For this reason, we recommend that passholders arrive at the screening venue a minimum of 30 minutes prior to the start of a film. For particularly popular programs passholders may want to arrive earlier. If capacity is reached for a particular screening, there will be repeat screenings of select films or passholders can see a different film running concurrently in another venue. In every case, passholders will be given priority accommodation over those seeking individual standby tickets. The one exception to our “seating is not guaranteed” policy is the official Opening Night Gala screening as Spotlight and Essential passholders are guaranteed seating at this event.

Festival passes for the 2022 TCM Classic Film Festival will be exclusively available for Will Call pick up. Passes will be available for Will Call pick up at the Hollywood Roosevelt Hotel beginning Wednesday, April 20th. 2022 festival passes cannot be shipped. Pass purchasers will be provided information on Will Call hours and pick up procedures closer to the Festival. If you are ordering multiple passes and you do not know all of the names of all attendees at the time of your order, the purchaser’s name may be temporarily used as a placeholder. No pass orders can be fulfilled until each pass is assigned a separate attendee name. Purchasers will receive direction, upon confirmation of order, on how to update name information on passes, if necessary. Note: all Festival attendees are subject to mandatory compliance for Festival COVID-19 protocols which could include, among other requirements, mandatory masking, social distancing, capacity limits, negative test results verification, and/or proof of vaccination. As we continue to monitor best practices and adhere to any required safety measures, we will release a more detailed plan closer to the Festival.

We will accept written requests for refunds submitted via email or by mail by March 11, 2022. Passholders will receive the appropriate reply email with their order confirmation. A cancellation fee in the amount of 20% of the purchase price of each refunded pass will be assessed. We encourage attendees to consider purchasing travel insurance coverage for their pass purchase and travel expenses in the event circumstances prevent them from attending the Festival. In the event TCM decides to cancel the Festival due to COVID-19 safety concerns, or any federal, state or local mandates require the cancellation of the Festival due to COVID-19 safety concerns, you will be provided a full refund within Sixty (60) days of any such cancellation announcement. For a full 2022 Festival pass purchase Terms and Conditions click here.

Festival passes are assigned to an individual and cannot be shared. Please contact the Box Office once you know you cannot attend to discuss options. Contact us at filmfestival@tcm.com or 1-877-826-5764.

Passes will be available until sold out. However, as pass inventory is limited, we suggest you purchase your pass as soon as you know you will be attending the Festival. For more information on Festival passes, click here.

We’re sorry, but no volunteer positions are available.

TCM will be making regular programming announcements in the coming months. Be sure to check this website frequently for programming and guest appearance updates for the 2022 TCM Classic Film Festival and sign up for our Festival emails to get the latest news as it becomes available. You can also follow Turner Classic Movies on the social channels listed above. A complete schedule of screenings and events will be posted online much closer to the Festival.

The dress code for those attending Opening Night Red Carpet Gala events—including the Opening Night screening and/or the Opening Night Gala Party—is cocktail attire. This typically means a suit or cocktail dress. For all other events attendees should dress comfortably and prepare for possible temperature changes and/or weather changes when moving from inside to the outside of event venues. While Los Angeles has generally warm, sunny climate, it can get cool in the evening. We recommend you bring a light jacket or windbreaker and an umbrella just in case.

To find out about official lodging and travel partners, please click here.

TCM is committed to reaching classic film lovers of all ages. However, please keep the following age restrictions in mind when attending the Festival, particularly if you are deciding whether to bring children: (a) the running time for many films may be two hours or longer, not including special guest introductions and Q & A sessions; (b) children must be at least 13 years of age in order to be issued, or use, a Festival pass; (c) some events are open only to individuals over the age of 21, including without limitation, the Opening Night Gala Party and thus no one—including passholders—will be allowed into such events if they cannot establish they are at least 21 years of age; (d) children under 4 years of age are not admitted to Festival events; (e) children age 4 years or older may attend Festival screenings only provided they have an individual screening ticket and are accompanied by a parent or guardian; (f) without exception, no children will be admitted to screenings without a ticket and no children under age 13 will be allowed entry to passholder exclusive events and areas—including Club TCM; (g) individual tickets will only be sold day of show immediately prior to the screening and may not be available based on passholder demand; (h) you understand and agree that some of the films or other Festival events may not be appropriate for minors, and you (and not TCM) are responsible for making the determination about what is appropriate for you and your minor guests. Note: all Festival attendees are subject to mandatory compliance for Festival COVID-19 protocols which could include, among other requirements, mandatory masking, social distancing, capacity limits, negative test results verification, and/or proof of vaccination. As we continue to monitor best practices and adhere to any required safety measures, we will release a more detailed plan closer to the Festival.

It is our goal to ensure all attendees have a safe and enjoyable experience at the TCM Classic Film Festival. Service Animals, as that term is defined by the Americans With Disabilities Act and California Unruh Act, may accompany owners who have been admitted into any Festival area. “Service Animal” means, in part, any dog or miniature horse that is required because of a person’s disability and is specially trained to perform tasks related to the person’s disability.

The Festival does not guarantee entry to any event for animals that do not meet these specific Service Animal guidelines. Owners must keep their animals under control at all times and shall be responsible for any damage their animals may cause. The Festival also reserves the right to ask that a service animal leave the facility should the animal become a distraction, nuisance or threat to other patrons or to operations.

Additionally, attendees should note that individual venues, places of lodging, and other businesses in the Festival footprint may have their own restrictions and that admittance to these establishments for animals that do not meet ADA Service Animal guidelines is outside the control of the Festival management.

It is our goal to ensure all attendees have a safe and enjoyable experience at the TCM Classic Film Festival. The TCL Chinese Theatre IMAX, the TCL Chinese 6 Theatres multiplex and other Festival venues, including the Hollywood Roosevelt Hotel, are all wheelchair accessible and ADA compliant venues.

Venue managers will make every effort to accommodate our guests with special seating needs in a manner that is equitable for all attendees. In instances when the number of guests with wheelchairs or other special seating needs exceeds the designated accessible spaces, venue managers will address these instances on a case-by-case basis.

If you have additional Festival related questions you may contact the Festival Box Office staff by sending an email to filmfestival@tcm.com or by calling (877) 826-5764. Box Office hours are 10am-5pm (ET) business days (excluding holidays). Note: 2022 Festival passes are not available for purchase via phone.

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